PROFESSIONAL BOOK OF THE WEEK

Title: Dealing with Difficult People in the Library
Author: Mark R. Willis

Summary:
Libraries deal with a wide range of patron personalities, no matter what type of library you work in. It’s the nature of a public service. What to do when the person you’re helping is of an unstable bent or is just having a really bad day? Willis approaches the situations and personalities encountered in the library in a frank, compassionate and practical manner. Emphasizing communication skills, Willis works through case studies of problems as they happen as well as what library staff can do to prevent problem situations before they arise. This resource is full of timely and useful advice.